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Customer Service: Getting It Right Every Time

  • TSNE Nonprofit Center 89 South Street Boston, MA, 02111 United States (map)

Everyone knows how to say “please” and “thank you.” What organizations really need is a suite of tools that support the success of their staff while simultaneously exceeding their client’s expectations. Using the main principles of improvisational and traditional theater – presentation, positivity, and “making offers” – you can build a robust customer service program that directly integrates into the core mission of your organization.

Through this innovative and highly participative workshop designed for customer service representatives of all industries and experience levels, you will learn

Say yes when you mean no
Master the "Rules of Engagement"
Turn challenges into opportunities
Deliver beyond customer expectations
Advance your mission through integrated customer service practices



Earlier Event: February 9
Africa in the Americas Colloqium
Later Event: April 20
The Prosperity Foundation