Career Opportunity

Licensing Specialist I

Website Massachusetts Gaming Commission

The Massachusetts Gaming Commission is seeking to hire a Licensing Specialist I within the Commission’s Division of Licensing (Division).  Reporting to the Licensing Manager, this position is responsible for the processing of employee and vendor applications for registration or licensure with the Massachusetts Gaming Commission. The Division works in conjunction with the Commission’s Investigation and Enforcement Bureau to issue licenses and registrations.  The Division is currently made up of a Director of Licensing, Licensing Manager, Licensing Intake Officer, Licensing Technician, and Licensing Specialists II.  The Licensing Specialist I will work in a highly collaborative, team environment under the direct supervision of the Licensing Manager in collaboration with the Director of Licensing.

Duties and responsibilities include, but are not limited to, the following:

Acquire and maintain knowledge of the Massachusetts gaming law and regulations
Ensure compliance with applicable laws, rules, procedures and/or policies
Review and track license and registration applications for completeness
Communicate with applicants and resolve issues with respect to errors and deficiencies
Maintain and update records in the Licensing Management System
Perform searches on the Licensing Management System and other data systems or records upon request
Provide technical assistance to applicants regarding the Licensing Management System, as necessary
Serve as a backup resource to conduct fingerprinting of employees seeking registration or licensure
Assist other Commission staff in various informational aspects of the licensing process
Provide administrative support to the Division of Licensing such as filing, answering telephones, preparing correspondence and opening mail
Maintain open communication and work with other operational divisions and other agencies as necessary
Contribute actively to a work environment that embraces diversity
Build constructive working relationships characterized by a high level of integrity, cooperation and mutual regard
Earn the trust, respect, and confidence of co-workers and the public through honesty, forthrightness, and professionalism
Accept personal responsibility for the quality and timeliness of work, and for meeting expectations
Seek opportunities to resolve problems, achieve goals, or otherwise advance the Commission’s mission
Performs other duties as requested

Agency Overview:
The Massachusetts Gaming Commission is responsible for the implementation of the expanded gaming law (Chapter 194 of the Acts of 2011). Under the law, the Commission is tasked with establishing a regulatory framework for the solicitation, licensing, taxation, and oversight of a maximum of three casino licenses and one slots parlor license in Massachusetts.

Qualifications and Skills: 

Excellent oral and written communication skills as well as the interpersonal skills necessary to build and maintain a cohesive, team-oriented working environment
Familiarity or prior experience working with electronic document management systems
Develop skills to obtain working knowledge of the Commission’s Licensing Management System
Proficiency with computers and the MS Office Suite (Outlook, Word, Excel)
Able to maintain accuracy and strong attention to detail
Able to manage a case load to ensure timely review and response to open items
Ability to work in a fast paced environment
Ability to provide a high level of customer service
Ability to work at other MGC locations on a temporary basis, as required

Minimum Experience, Education, and Training:

Applicants must have at least (A) A bachelor’s or higher degree with a major in business administration or public administration or (B) three years of full-time or professional experience in public administration, business or customer service work.

Salary is commensurate with experience.

It is the policy of the Massachusetts Gaming Commission and the Commonwealth of Massachusetts to afford equal employment opportunities to all qualified individuals, without regard to their race, color, ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, gender identity or expression, or any other characteristic or status that is protected by federal, state, or local law.