Career Opportunities

  • Staff Assistant, Administration

    Fidelity Foundations, Boston, MA


    The Fidelity Foundations are a group of private, non-operating foundations that fund a diverse set of programs on a national and international scale. Areas of investment include education, arts and culture, health care, science, conservation and community services. In addition, the Foundations fund nonprofit organizations that strengthen the communities in which Fidelity Investments employees live and work.

    Foundation grants are designed to encourage the highest standards of management and to create long-term self-reliance in nonprofit organizations. Taking an investment approach to grantmaking, the Foundations fund organizations with a goal of adding lasting, measurable value. The Foundations seek to support major initiatives that nonprofits undertake to reach new levels of achievement.


    The Staff Assistant, Administration is an essential member of the Fidelity Foundations team and provides administrative support for operations, grant-making, finance and other activities. The position will report to the VP of Operations and intersect with all members of the team.

    Duties include supporting executive administration, organizational operations, grants management, and financial management. The incumbent will be in contact with a variety of internal and external stakeholders and thus a service-oriented attitude and professional demeanor is critical. The successful candidate will be a motivated, flexible problem-solver who thrives in a complex, fast-paced environment. S/he be highly organized and capable of working under tight timelines. S/he should also have strong communication and collaborative skills. Furthermore, s/he should be committed to the values of the Foundations and have a high-level of integrity, ethical rigor and the ability to maintain confidentiality.


    • Provide executive assistance to VP of Operations and VP of Finance (e.g., manage calendars, scheduling and travel needs)
    • Provide project coordination and support in operations, finance, grant administration, and other areas
    • Provide day-to-day support of general office needs (e.g., supplies, equipment, IT and other required services)
    • Provide documentation and data entry support for the grant administration team
    • Assist with data retrieval and management of web-based grant-making application
    • Assist with corporate credit card administration for Foundations team
    • Process and manage invoices and expense reports
    • Support processing of grant payments
    • Provide back up to the Senior Executive Assistant and Program Assistant as required
    • Provide back up to screen incoming phone calls to the Foundations’ main line, monitor inquiries to the Foundations’ email box, field requests and craft responses
    • Provide meeting coordination and execution support for the Foundations team
    • Support execution of workflows and processes with grantees, across Foundation offices, and Trustees
    • Assist with other administrative and house-keeping projects and tasks as required


    • Bachelor’s degree strongly preferred. Will consider applicants with equivalent combination of education, training and experience.
    • 2+ years of work experience in a professional environment


    • Flexible team player who is service-oriented and collaborative, with high-level interpersonal skills
    • Highly organized and detail oriented
    • Advanced computer skills including proficiency with MS Office and strong aptitude to learn other software systems
    • Experience with financial processes preferred
    • Excellent written and verbal communication, including phone and editing skills
    • Sound judgment, integrity and respect for confidentiality are absolute requirements
    • Ability to effectively interact and collaborate with all levels of co-workers, including assistants, staff, and senior management

    This position is based in Boston, MA. Salary is competitive and commensurate with experience.

    Learn More

  • Development Associate

    Fenway Health, Boston

    Under the direct supervision of the Associate Director of Development, the Development Associate serves as a member of Fenway Health’s development team, and is responsible for overseeing specific fundraising programs including initiatives such as the Young Leaders Council, Harbor to the Bay bike ride, and the organization’s Boston Marathon team.

    Representative Duties:

    • Young Leaders Council (YLC)
    • Harbor to the Bay Annual Bike Ride
    • Fenway’s Boston Marathon Team
    • Maintains an Individual Giving Role
    • Other Fundraising Initiatives
    • Meets Agency Participatory Expectations
    • Performs other duties as required


    • High school / GED required; undergraduate or graduate degree a plus
    • Two or more years development experience preferred, or comparable experience in sales or project management or related areas
    • Proficiency with Microsoft Office software (Word, Excel and Powerpoint) preferred, but training offered
    • Proficiency with Raiser’s Edge preferred, but training offered
    • Previous work with volunteer committees preferred
    • Ability to work independently, be extremely detail-oriented, and prioritize multiple tasks at once
    • Commitment to the mission of the organization
    • Strong communication and interpersonal skills
    • Experience working with an ethnically, culturally, and racially diverse persons preferred
    • Ability to work harmoniously with diverse groups of individuals required

    Learn More

  • Senior Program Officer, Conservation

    Fidelity Foundation, Boston, MA


    The Fidelity Foundations are a group of private, non-operating foundations that fund a diverse set of programs on a national and international scale. Areas of investment include education, arts and culture, health care, science, conservation and community services. In addition, the Foundations fund nonprofit organizations that strengthen the communities in which Fidelity Investments employees live and work.

    Foundation grants are designed to encourage the highest standards of management and to create long-term self-reliance in nonprofit organizations. Taking an investment approach to grantmaking, the Foundations fund organizations with a goal of adding lasting, measurable value. The Foundations seek to support major initiatives that nonprofits undertake to reach new levels of achievement.

    For more information on the Fidelity Foundations, please visit


    The Foundations are at an important and exciting inflection point. A new team of experts is being sought to support the evolution and development of a long-term portfolio in multiple areas including conservation. The Conservation Senior Program Officer is a newly created position that will be responsible to develop and oversee the Foundations conservation grant-making portfolio. The incumbent will be a senior member of the program staff, which develops, manages, and evaluates philanthropic investments. The individual will provide deep content expertise and leadership in the area of conservation, representing the Foundations and their Trustees to prospective and existing grantees as well as partnering organizations.

    In relation to conservation, the Foundations are particularly interested in:

    • Protection and restoration of urban land that have the potential to provide enhanced access to and improved quality of natural habitats for the benefit of local communities.
    • The protection of ecological integrity of open lands and natural waters for the benefit of both people and wildlife.
    • Effective management of land and water resources that support both resource protection and sustainable use.
    • Projects ranging from large-scale land conservation to community-specific efforts that leverage natural land as a local resource for recreation, cultural enrichment or other public use.
    • A geographic focus on New England, with interest in national projects and the possibility of international projects.


    The Conservation Senior Program Officer will be responsible for supporting program research, development, strategy, budgeting, and pipeline planning in the area of conservation and will manage his/her own diverse portfolio of related grants. S/he will work closely with external consultants and Foundation staff to accomplish program objectives. They will conduct sector analysis, work closely with grantees and potential grantees on proposal development and review, and develop and present detailed grant recommendations to senior management and Trustees.

    Specific responsibilities will include:

    • Identify, develop and refine proposal requests and make grant recommendations to senior management and Trustees.
    • Lead on conservation program strategy development.
    • Manage a diverse portfolio of various sized grants with varied levels of complexity from inception and proposal review to close-out and evaluation.
    • Independently interact with and manage long-term relationships with multiple grantees, and cultivate new relationships with prospective grantees.
    • Regularly review ongoing grantee’s activities, budgets and progress, and evaluate each grant’s effectiveness against originally stated objectives and overall portfolio effectiveness.
    • Provide conservation content expertise in support of other program areas as required.


    The successful candidate will possess the following professional and personal skills, attributes and competencies:

    • Significant ability to build and sustain excellent relationships with colleagues, senior management, Trustees, and external stakeholders.
    • Be a natural collaborator and demonstrated team player with exceptionally strong interpersonal skills who can be viewed as a trusted advisor to grantees and partner organizations.
    • Have the ability to think creatively and collaboratively about the Foundations broader goals and how they intersect with the specifics of the conservation portfolio.
    • Be a flexible, self-directed, problem solver who thrives in a complex environment.
    • Possess excellent communication skills, including the ability to write clearly and succinctly under time pressure and to make well-organized, strong verbal presentations.
    • Able to demonstrate a commitment to the values of the Foundations and a high-level of integrity, ethical rigor and the ability to maintain confidentiality.


    • Bachelor’s degree required; an advanced degree in a related field preferred.
    • 10+ years of related work experience.
    • Technical expertise in land or water conservation, city parks and greenways, large-scale land-use planning, ecosystem-based management or other related field.
    • Understanding of urban planning, landscape design, real estate, and finance.
    • Exceptional written and oral communication skills.
    • High-level interpersonal skills, team player, diplomacy, ability to negotiate and build consensus.
    • Sound judgment, integrity, and respect for confidentiality are absolute requirements.


    Salary is competitive and commensurate with experience. This position is based in Boston, MA.


    To apply, please submit a compelling cover letter and resume to

    Learn More

  • Information Services Manager

    Fidelity Foundation, Boston, MA


    The Fidelity Foundations are a group of private, non-operating foundations that fund a diverse set of programs on a national and international scale. Areas of investment include education, arts and culture, health care, science, conservation and community services. In addition, the Foundations fund nonprofit organizations that strengthen the communities in which Fidelity Investments employees live and work.

    Foundation grants are designed to encourage the highest standards of management and to create long-term self-reliance in nonprofit organizations. Taking an investment approach to grantmaking, the Foundations fund organizations with a goal of adding lasting, measurable value. The Foundations seek to support major initiatives that nonprofits undertake to reach new levels of achievement.


    The Fidelity Foundations is seeking an Information Services Manager to develop and/or maintain information management resources and related technology. This position is an essential member of the Fidelity Foundations staff and will have the opportunity to help shape the Foundations’ information resources, systems and processes during a time of organizational growth and evolution.

    The Information Services Manager will be responsible for strategic development and maintenance of Foundations’ information resources in support of grant-making and other operations. They are responsible for providing IT management for Blackbaud Grantmaking, the Foundations’ grants management database system, including day-to-day administrative management and documentation of the database and related procedures. S/he will continuously assess system performance and usability, and will be responsible for database management, interface with and support training for all database users, define good practices and processes, and manage data security protocols. Additionally, the role will be responsible for developing an in-house resource library and for making recommendations on the further development, access, and use of Foundations information resources. Furthermore, they will have the opportunity to support strategic initiatives within the foundation in collaboration with members of the senior team.

    The successful candidate will excel at building and sustaining strong working relationships with colleagues, senior management, and external stakeholders. A natural collaborator, s/he will be a demonstrated team player with exceptionally strong interpersonal skills and an appreciation for the nuances of multigenerational family foundations and philanthropy. S/he will have flexible, self-directed problem solver who thrives in a complex environment, thinking creatively and collaboratively about the Foundations broader goals and their intersection with the specifics of information services. They will be deeply committed to the values of the Foundations and have a high-level of integrity, ethical rigor and the ability to maintain confidentiality.


    • Oversee all aspects of information management relating to Foundation needs and practices, including maintaining the necessary policies, archives and database records for legal and management purposes
    • Act as the lead administrator for Blackbaud Grantmaking (or successor system) and perform related software systems analysis and programming
    • Develop and implement record management procedures and data standards for foundations staff
    • Work with team members and key partners to identify new database or file-sharing and library needs and lead on the development of new tools and procedures; act as administrator or liaison of new and existing tools as appropriate
    • Manage user accounts, security access, and database configurations (in alignment with company policies and procedures)
    • Develop and maintain reports, updates and data mining queries
    • Document, communicate, and expedite response to database problems and user requests for new features
    • Schedule and monitor database backups
    • Collaborate with team members and key partners to develop and implement process improvements and controls to the foundations work streams to standardize processes, improve quality, and reduce risk
    • Support the senior leadership in business planning, analysis, and reporting in support of the foundations programmatic goals and inform decision making
    • Provide user support and training of information services tools to new hires, existing staff and other key stakeholders
    • Manage vendor relationships with information service partners
    • Other duties as required


    • Bachelor’s degree in information science, information management or related subject; advanced degree preferred
    • 5+ years of related work experience


    • Experience with managing an information management system such as Blackbaud Grantmaking strongly preferred
    • Three or more years of experience with a foundation or related nonprofit work
    • Experience with foundation-specific regulations an asset
    • Proven expertise in project management
    • Excellent communication skills
    • Ability to effectively interact and collaborate with all levels of co-workers, including assistants, staff, senior management and Trustees
    • High-level interpersonal skills, team player, diplomacy, ability to negotiate and build consensus
    • Sound judgment, integrity, and respect for confidentiality are absolute requirements


    Salary is competitive and commensurate with experience. This position is based in Boston, MA.


    To apply, please submit a compelling cover letter and resume to

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  • Development Coordinator

    Handel and Haydn Society, Boston, MA


    The Development Coordinator supports the Development Department and the H+H office with a focus on gift processing, data entry, communications and direct mail campaigns, as well as event planning. The Development Coordinator will also provide support for the Director of Annual Giving, Vice President of Development, Senior Philanthropy Officer, and Major Gifts Officer as they identify, cultivate, solicit and steward a portfolio of 250 major gift prospects for the Handel and Haydn Society.

    Reports to:  Director of Annual Giving


    • Process, acknowledge, and file all gifts and pledges made to H+H.
    • Draft, mail, and track in Tessitura acknowledgement letters for all gifts.
    • Oversee preparation of event invitations, direct mail and major gift appeals, telefunding pledge fulfillment materials, and other development communications.
    • Compile distribution lists, prepare materials, and assemble mailings.
    • Maintain development content in the Tessitura database.
    • Process all updates, track communications and patron activity, and export information from the database as needed for reports and communications.
    • Provide on-site support for special events and front of house support for all subscription concerts.
    • Take RSVPs and respond to questions regarding all Development and Major Gifts related events.
    • Produce donor lists for concert program books and other materials.
    • Create VIP concert seating lists.
    • Send out weekly major gifts update to the Development and Senior Staff team.
    • Prepare monthly fundraising benchmarks and development year-end financial analysis and events audit.
    • Establish and maintain the portfolio tracking system for overall management of major gift prospects assigned to Vice President of Development, Senior Philanthropy Officer, and President/CEO. Manage this system and all updates and reports as needed.
    • Provide general support for Vice President of Development, Senior Philanthropy Officer, and Major Gifts Officer when it relates to the stewardship of high end donors.
    • Schedule and prepare materials for volunteer Planned Giving Task Force meetings, attend selected meetings, take and distribute meeting notes, and notify committee members when gifts are received.
    • Support and assist with special communications, including mailings, appeals, event invitations, and email correspondence with portfolio prospects.
    • Work with the Major Gifts Officer to manage the production and distribution of the quarterly Crescendo newsletter
    • Provide administrative support for the 1815 Society planned giving program, including maintaining and updating donor list, sending acknowledgements and other communications, maintaining files, and other tasks as needed.
    • Coordinate and execute the annual 1815 Society appreciation luncheon.
    • Prepare all reports required by the department for H+H’s annual audit process.
    • Serve as a back-up member of the Box Office team to answer calls and process ticket sales.
    • Assist in the management of Development Department interns.
    • Provide clerical support to the Development Department.
    • Other duties as assigned.


    • Bachelor’s or Associate’s degree
    • Minimum one year prior development experience or equivalent experience
    • Knowledge of Tessitura, or similar fundraising database software strongly preferred
    • Proficiency in Microsoft Office
    • Excellent oral and written communication skills
    • Impeccable organizational and time management skills
    • Superior attention to detail
    • Ability to work both independently and as part of a team in a fast-paced environment
    • Ability to successfully interact with diverse groups of people
    • Creativity and flexibility
    • Professionalism in all settings
    • Display initiative and excellent judgment
    • Knowledge of classical music preferred
    • Ability to work occasional nights and weekends as required for concerts and events


    Salary is commensurate with experience.  Competitive benefits package included.

    Position requires occasional lifting of heavy printed materials, large boxes and retail merchandise as well as the repetitive, daily use of a computer. The Handel and Haydn Society is an equal opportunity employer and is committed to diversity in the workplace by maintaining a staff that represents the traditions and voices of contemporary Boston. Interviews will not be scheduled until we have a diverse pool of candidates from which to select.


    Please submit your resume and cover letter.

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  • Real Estate Director

    Codman Square NDC, Boston

    Codman Square Neighborhood Development Corporation (CSNDC) in Dorchester, MA seeks a highly motivated and experienced manager to lead our Real Estate Development Department. Primary responsibilities include: develop and maintain an aggressive yet achievable real estate development project pipeline; oversee acquisition, financing, planning, construction, and implementation of all real estate development projects; develop project proposals in conjunction with staff; plus other associated senior management responsibilities.

    We seek an entrepreneurial self-starter who embraces our vision and mission, and has at least 5 years of progressively responsible experience in real estate development, and preferably affordable housing development. See for a complete position description. Submit a cover letter, detailing your salary requirements and your qualifications for this position, along with a resume to: Ann L Silverman Consulting,  CSNDC is an Equal Opportunity and Affirmative Action Employer.

    Learn More

  • Chief Development Officer

    LuMind RDS Foundation, Greater Boston Area

    We’re seeking an entrepreneur and seasoned fundraising professional to lead the planning and implementation of our efforts to generate sustainable sources of philanthropic dollars from individuals, corporations and institutional funders.

    LuMind RDS is a health-focused non-profit foundation that strives to enable independence and enrich community engagement for all individuals with Down syndrome. We work at the intersection of community and science to advance three key components of our mission:

    Empowering families to learn, share, and connect
    Catalyzing a clinical network that delivers transformational results
    Identifying and accelerating high impact research

    Science holds great promise for enhancing the lives of people with Down syndrome. Yet, few families are informed about the clinical trials that hold promise for improving their independence and health, and even for extending lifespan through preventing the early onset of Alzheimer’s in adults with Down syndrome. Through deep partnerships with researchers, families, industry and community agencies, we are uniquely suited to both inform families and mobilize financial and community support for the opportunities ahead.

    LuMind RDS Foundation has already awarded more than $18 Million in grants to academic institutions and biopharmaceutical companies focused on Down syndrome. Concurrent funding of more than $50M from the biopharmaceutical industry, the National Institute of Health, and other organizations has amplified the impact of our grants and has already led to 15 clinical trials.

    To learn more about LuMind RDS Foundation, please visit for information about our current projects and impact.

    The position

    As Chief Development Officer (CDO), you’ll be charged with successfully planning and implementing our overall fundraising strategy and pathways to generating the resources needed to operate our existing programs and those planned for the future. While we have been successful raising money to date, much of this money has been from a select group of individuals, foundations and partners. Together, we’ll engage a greater number of supporters across the spectrum of philanthropic giving — from individuals to corporations to foundations. Your goal will be to help us to both identify and actualize these funding sources in ways that builds sustainability and helps us to reach our ambitious goals now and into the future.

    Reporting to the President and CEO, you’ll build on your consistent track record of success by introducing standard methodologies and systems that can accelerate our strong foundation for fundraising from high net worth individuals and family foundations. You’ll have the opportunity to build strategies to engage corporate partners and to integrate new platforms for reaching grassroots funders committed to our approaches to communication, education and advancing research. You’ll also work to bolster our education programs and family resources by using technology both to expand our reach and better link families together in learning and discussion.

    While your main focus will be on the generation of resources to operate and grow the organization, you will also serve as a member of our Management Team and participate in the leadership of the organization as a whole. Together, we will work together to advance our strategic plan in service of families and individuals with Down syndrome and our wider mission of identifying and catalyzing high impact research.

    Major functions & responsibilities

    As the Chief Development Officer you will be responsible for the following threads of work:

    Resource Generation: Cultivate and steward critical relationships to reach organizational scale and sustainability goals. Execute ambitious but achievable annual and long-term plans for revenue generation and partnership creation.

    Strategy Development: Lead strategy development for revenue generation and the identification of major partners to support growth and program quality. Collaborate with President & CEO and Board to refine the organization’s economic model, and sustainability strategies.

    Operations and Capacity Building: Enhance and maintain the systems and infrastructure, including team management, for all fundraising functions, including major giving, planned giving, grant acquisition, donor recognition, and stewardship.

    Stewardship of Partnerships: Strategize with Management Team on approaches to building important and sustained cross sector partnerships that include community agencies and national corporations that are both revenue generating and influence and enable LuMind’s work with families and individuals with Down syndrome directly and indirectly.

    Qualifications & experience

    There are innumerable ways to learn, grow and excel professionally. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below:

    Minimum of 15 years of development and management experience gained in high-growth organizations
    Ability to deliver on ambitious goals and benchmarks
    Strategist with consistent record of creating, developing and executing successful multi-channel fundraising programs
    Strong analytical skills and use of data to drive fundraising and partnership decisions and forecasting
    Ability to build, cultivate and bring to bear social relationships to influence positive outcomes
    Excellent knowledge of philanthropic marketplace and history of building strong partnerships within the healthcare or related field in New England
    Ability to compel others to action as a key storyteller of our path to impact, priorities for growth and ongoing contributions to the families and communities we serve
    Ability to advocate to the Board and partners for key resources that support your fundraising program and plans for organizational expansion
    Desire to play a key role in achieving an ambitious vision requiring bold thinking and comfort with pivots to harness opportunity to advance our work
    Intellectual depth, maturity, and the ability to collaborate effectively with colleagues, Board Members, staff, and external partners
    Excellent problem-solving, operational, and communication skills
    Can-do attitude, out of the box thinking, good sense of humor and able to thrive in a fast-paced environment
    Excitement to serve people at various ages living with Down syndrome along with the parents and loved ones who support them

    Learn More

  • Real Estate Director

    Just A Start, cambridge

    Just-A-Start Corporation (JAS) seeks a Real Estate Director to join its senior team, and lead its active Real Estate Department. Just-A-Start, a fifty-year-old nonprofit community development corporation (CDC) based in Cambridge (MA), is dedicated to building the housing security and economic opportunity of low-to-moderate-income people in Cambridge and in nearby communities.


    The Real Estate Director will lead and manage Just-A-Start’s real estate team. They will provide strategic direction for our development, preservation, and effective operation of affordable rental and homeownership housing in Cambridge and beyond. Our ideal candidate will be an experienced affordable housing leader who enthusiastically embraces our mission, and welcomes the opportunity to lead a dedicated team.


    Please submit one PDF document containing a cover letter and an up-to-date resume to: See for a full position description.


    Just-A-Start seeks a diverse pool of candidates. We are committed to a policy of equal employment opportunity without regard to race, color, national origin, religion, disability, gender, gender identity, sexual orientation, or age.

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  • Associate Vice Chancellor for Corporate and Foundation Relations

    University of Massachusetts Boston, 100 William T, Morrissey Blvd, Boston, MA 02125

    Associate Vice Chancellor for Corporate and Foundation Relations

    University of Massachusetts Boston

    With a growing reputation for innovative research addressing complex urban issues, the University of Massachusetts Boston offers its diverse student population both an intimate learning environment and the rich experience of a great American city, UMass Boston is composed of ten colleges and graduate schools serving a robustly diverse population of roughly 17,000 students. A majority-minority campus, UMB is the most diverse of the five universities in the University of Massachusetts system.

    UMass Boston seeks candidates for the position of Associate Vice Chancellor for Corporate and Foundation Relations. This is a senior level management position in university advancement, reporting directly to the Vice Chancellor for University Advancement. The incumbent will play a leading role in the external relations for the university, increasing the level of support that corporations, private foundations and organizations provide to UMass Boston. The associate vice chancellor will be responsible for conducting significant outreach to major corporations and foundations locally, nationally and internationally; and will partner frequently with the provost, deans and key faculty members as well as the chancellor of the university in order to identify, cultivate and secure impactful funding sources for specific programs and initiatives.

    Examples of Duties: 

    • Oversee and provide leadership in planning, organizing and implementing strategies to increase the level of research funding, student scholarship and philanthropic support from corporations and foundations.
    • Work collaboratively with the chancellor, provost, vice provost for research, deans and key faculty members to plan and direct corporate and foundation activities and support to university-designated priorities.
    • Draft and formally present major proposals in order to enhance on-going, or establish new, corporate and foundation engagement in university endeavors; develop and oversee clearing-house protocols for the university to be used by other corporate and foundation relations colleagues in order to garner the largest commitment from each organization.
    • Working with the Vice Chancellor for University Advancement, manage and steward the university’s relationship with key foundation and corporate funders to maintain strong ties and enhance an increasing level of support; forge new partnerships that benefit the university in strategic areas identified as institutional priorities and maintain a robust portfolio of new prospective donors.
    • Assess industries in which UMass Boston alumni, parents and friends serve in senior positions and pursue internships, mentorships and scholarship potential for our current students and recent graduates.
    • Mentor a team of corporate and foundation relations colleagues.
      Perform other duties as assigned.


    Bachelor’s degree and a minimum of fifteen (15) years of demonstrated progressive experience in a fundraising environment with a proven ability to engage organizations in securing seven figure-plus gifts within a public or private higher education institution or non-profit environment is required.  The incumbent will be required to travel, as well as work evenings and/or weekends as required.


    Preferred Qualifications: 

    Master’s degree preferred.

    Knowledge, Skills and Abilities: 

    • Knowledge of and top-level contact with major sources of corporate and foundation funding
    • Ability to work collaboratively with and motivate colleagues, volunteers and donors with respect to fundraising activities.
    • Demonstrable track record of organizing successful fundraising activities, with the ability to lead the development of high-level gift and grant strategies and solicitations;
    • Familiarity with and the ability to, operate effectively in a multi-faceted and complex institutional structure.
    • Strong oral and written communication skills, as reflected in proposals and presentations.
    • Strong analytical and problem solving skills.
    • Strong commitment to customer service.

    Application Instructions:

    Please apply online with your resume, cover letter and list of three (3) references at:    


    Salary commensurate with experience.


    The University of Massachusetts Boston provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other protected class. The University of Massachusetts Boston complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which the university operates. This policy applies to all terms and conditions of employment.

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  • Campaign Services Manager

    United Way of Massachusetts Bay and Merrimack Valley, 51 Sleeper Street, Boston MA 02210

    About United Way:

    We unite to create positive, lasting change for people in need. We call it harnessing the power of people working together.  And that means everyone – individuals, nonprofits, companies, and government agencies.

    We work every day to achieve our vision and mission by focusing on two foundations of better lives:  Financial Opportunity and Educational Success.  Specifically:

    Financial Opportunity:  Ensuring that all families have safe housing, healthy food, and quality childcare.  That they have jobs that allow them to support themselves and their families.  And that they have access to financial tools and coaching to help build a better future.

    Educational Success:  Preparing children to enter school ready to learn, develop critical social and academic skills, and get the support they need to stay in school and graduate.

    You are the key to making this shared vision a reality. Your gifts become critical funding for ground-breaking initiatives and best-in-class partnerships with nonprofit agencies throughout our region, your time and talents fuel the engine for change; your friends, family, and colleagues are the army of difference-makers who positively impact lives.

    That’s what it means to LIVE UNITED.

    Please join us.


    The Campaign Services Manager is responsible for the management of the United Way United for Good and Salesforce Philanthropy Cloud (UFG/SPC) products and the delivery of outstanding customer service to the companies and employees of the companies that United Way of Massachusetts Bay services. The UFG/SPC program currently provides assistance to 85 Greater Boston based companies in managing their workplace giving campaigns. These companies run both electronic and paper-based United Way campaigns for which four Campaign Services Managers serve as the senior logistical and operational contacts. The Campaign Services Manager provides direction and support to staff, ongoing analysis of trends, and planning of year-round procedures, training, and workflow.  Responsibilities require the incumbent to gain in-depth knowledge of the systems used so as to understand how to creatively use features to meet customer needs, and to ensure the integrity of data in the donor databases and organization tables.


    1.     What:      Function as the campaign servicing relationship manager for United Way United for Good and Salesforce Philanthropy Cloud companies.

      How:  Serve as senior logistical and operational contact for UW UWF/SPC customers. Ensure that these companies have a high-quality experience and that Service Level Agreements are delivered.  Work with Fundraising to determine appropriate pricing structure for each client, prior to campaign kickoff.  Build knowledge and expertise on the UFG/SPC system, Andar 360, and other Software programs.  During a campaign, anticipate and respond to ongoing customer needs and ad hoc requests.  Work with Director, Funds Processing and with Resource Development

    team to resolve issues. Visit companies with the Resource Development account manager to discuss any specific needs or changes from previous years. Custom tailor products to ensure these needs are met. Provide the client with training on UEF/SPC so that they may independently access reporting, “proxy enter”, and respond to their donor’s needs and requests. Provide the client with instructions and a timeline for their responsibilities (files, content, etc). Work with the client to set up testing to ensure all customer needs are fully functional.

    2.   What:  Determine and deliver the set-up (content, campaign parameters and file transfer) of the UFG/SPC products. Launch a campaign using UFG/SPC.

      How:  Work with Marketing, Fundraising, United Way United for Good companies and outside vendors to assemble the UFG/SPC product in the database. Utilize technical skills (specifically Excel) to manipulate and produce accurate files for upload.  Gain in-depth knowledge of the systems to understand how to creatively use features to meet customer needs. Work with Fundraising and other members of the Campaign Services team to determine the appropriate fund designations for each specific client.  Ensure that the appropriate designation catalog is attached to each campaign. Work closely with Fundraising to ensure that their task of finalizing content and language with the client goes smoothly.  Once content is finalized, update the system using HTML. Work with client to test system content and ensure satisfaction prior to system launch.  Provide client with administrative and canvasser links to the system. Having confirmed the launch date and tested all content and functionality, launch welcome emails through UFG/SPC system.  Launch reminder and broadcast emails through the system as requested by the client.

    3.   What: Manage the service delivery of mail house and courier services. Work closely with Fundraising and the client to determine specific requirements for pledge cards.  Ensure that all pledge card packets include all required inserts, are printed accurately and are delivered before the deadline. Work with Marketing to create blank PDF’s of customized pledge cards to provide to the client.

        How:  Work with Technology, Purchasing, Office Services, the courier and the mail house (outside vendors) to monitor the availability of materials and to schedule the imprinting of personalized information on pledge cards and to ensure timely delivery of materials to United Way UFG/SPC companies.  Create client-specific instructions for the Mail house to accompany each job.  Coordinate couriers to deliver printed pledge cards to companies and pick-up and delivery of completed pledge donations between companies and the United Way. Work with Mail house to create accurate timelines for printing, keeping them apprised of all changes.  Keep client informed of any timeline changes.

    4.   What:  Produce the Return Payroll File for clients.

    How:  Using the previous year’s file format as a starting point, confirm with the client that the format requirements are accurate.  Work with other members of the Campaign Servicing team to produce the file.  Ensure that file is complete and sent to the client before their Payroll Department’s cut off date.

    5.   What:  Monitor campaign results, duplicate accounts and adherence to database conventions. Utilize the tracking and exception reporting and develop ad hoc reports.

      How:  Generate ad hoc, custom campaign and/or donor reports based on requests that come from the Fund Raising staff and United Way United for Good customers.

    6.   What:  Recommend, document and update operating policies and procedures aimed at improving the delivery of the UFG/SPC product.    Organize and maintain historical customer records and source documentation.

     How:   Work with Senior Director to develop checklists, user manuals, service level agreements, customer profiles, and workflow documentation outlining the business policies, specific tasks and responsibilities for delivering United Way UFG/SPC.  Ensure the distribution of policies and procedures to staff.  Maintain the central repository of the updated United Way UFG/SPC customer documentation.

    7.   What:  Monitor integrity and accuracy of customer information in our database. Ensure that all systems of record financially balance. Troubleshoot, correct, and update individual records, organizational lists and designation codes.

     How:  Monitor updated donor records to ensure accuracy. Maintain backup documentation and supporting files.  Serve as day-to-day contact for the company and donor-specific inquiries for processed pledges.

    8.   What:  Train new staff and temporary staff on business rules and the use of the systems used in managing United Way UFG/SPC campaigns.

       How:  Conduct one-on-one training sessions on those systems integrating current business practices.

    9.   What:  Test enhancements and modifications to existing systems to ensure accuracy

      How:  Develop and execute test plans (including regression tests) for testing of system changes.

    10. What:  Perform special duties or complete special projects as requested by the Senior Director, or VP of Operations. Manage small projects on an as-needed basis including the development of project plans, facilitation of project team meetings and efficient follow up to ensure rapid implementation of tasks.

      How:  For special projects utilize existing knowledge and departmental support to accomplish assigned tasks.


    *BS/BA in Business or related field required.  In lieu of degree, 5+ years of relevant experience.
    *Minimum of two years of experience in working with account management, or sales.  Strongest consideration is given to the candidate with fundraising experience and Salesforce experience.
    *Proven strong skills (intermediate to advanced level) in Microsoft Excel plus knowledge of MSWord.
    *Previous experience with a specialized database system preferred.
    *Knowledge of basic HTML language.
    *Strong organizational skills.
    *Proven ability to manage small projects through implementation with little guidance and support.
    *Proven ability to manage and prioritize multiple tasks.
    *Strong communication and interpersonal skills.
    *Strong customer service skills and experience in a fast-paced customer service environment.
    *Proven ability to negotiate and manage conflicting priorities.
    *Commitment to excellence and the United Way Mission.

    United Way of Massachusetts Bay and Merrimack Valley
    Human Resources Coordinator
    51 Sleeper Street, Boston MA 02210
    For information on additional opportunities, please go to

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